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The UK's Advanced
Electric Bike Experts
since 2003

Customer Services

Compared to other UK electric bike companies, we offer probably the most responsive customer service you will find anywhere - little things like picking up the phone, returning calls, answering email and being available for Live Website Chats long after most businesses have gone home or hit the golf course. As well as being quick off the mark when responding to your enquiries, we're also set up to provide excellent after sales service. Our online fault reporting forms goes direct to our workshop.

Workshop Contact Form

If you need help or advice regarding your electric bike, use this form to send your message to our workshop management system. Please use the form below rather than calling the workshop - they're probably up to their arms in torque wrenches and grease and may not be able to answer your call.

Product Returns

All returns should be accompanied by a copy of your receipt or order confirmation and a completed returns form. Important notice International customers must declare their item is a return on any accompanying paperwork, or be liable for import expenses. Please download, read and complete a returns form.

Workshop Videos

We've produced a series of videos showing you how to unbox, set-up and maintain your new Kalkhoff electric bike.Electric bike workshop videos.

Workshop Services

We now offer three distinct servicing options for Kalkhoff electric bike owners - a basic service, extended service and extended service with courtesy bike option. Price includes collection and return of your bike and we'll even send you a box for shipping if necessary

Delivery Information

Free delivery applies to all orders for customers on the UK mainland. We'll also assemble, inspect and adjust your bike before delivery, free of charge. All you need do is attach the pedals and straighten the handlebars and your bike is ready to ride - no further assembly is required. Free delivery also applies to all our accessories and spares (including cycle lights and helmets) shipped to customers on the UK mainland. If you live further afield, we offer very good rates for international and offshore orders, based on weight of the items. We use an overnight courier service for most deliveries, so shipping times are short for in-stock items. We will notify you once your order has been despatched. If you want to buy a Kalkhoff and live in the USA, Portugal, Belgium, Netherlands, Luxembourg, Italy, Spain, Austria and Switzerland, please contact your local dealer. Although we are a UK based company our customers come from far and wide.

The Electric Bike Effect

I cycled in this morning and cut half an hour off my commute time. Absolutely adore the bike. Arrived at work bursting with happiness! Thanks hugely it really is a wonderful piece of kit - dare I say it, even better than the hype!! Very satisfied customer.

From Ian in London Kalkhoff Pro Connect S owner

Quality Electric Bikes Supplier

First Class Service

We specialise in providing the best electric bikes and the smartest cycling accessories in the UK. We also offer the most responsive and knowledgeable after sales service.

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Finance Options Available

All our new bikes are available to buy with interest-free finance (typical 0% APR). You can ease the cost of ownership by paying a deposit and choosing one of our finance packages when checking out.

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Book a Test Ride

Sometimes it takes a test ride to understand what an e-bike can do for you. Please visit one of our showrooms or take a test ride with a local Kalkhoff owner who's also a demonstrator

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