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The UK's Advanced
Electric Bike Experts
since 2003

Deliveries

If the bike you ordered, is in stock and paid for, bikes are usually despatched on an overnight TNT’s express Next Day and delivery is between 8am – 5pm but if you would like a specific time there is an extra charge for this. All UK Courier Services are scheduled to arrive on the earliest possible next working day after an order has been placed and confirmed.
At the time of placing you order either online or in store, you can specify to have your bike collected from one of our four our stores in Loughborough,East Sheen, Bristol or Shoreham. In that case we will receive and setup the bike for you. This service includes the complete initial charging of the battery, Setting up the handle bars and pedals and a complete per delivery inspection at no extra charge.
Free delivery also applies to our accessories and spares (including cycle lights and helmets) orders valued over £50 for shipping to customers on the UK mainland. If you live further afield, we offer very good rates for international and offshore orders, based on weight of the items.
Please see our Terms & Conditions
These are the terms and conditions on Returning products and How we will refund you for the products which we supply via our website or by telephone or when you purchase goods from our stores.

Delivery FAQ’s

If the bike you ordered is in stock and paid for bikes are usually despatched on an overnight TNT’s express Next Day and delivery is between 8am – 5pm but if you would like a specific time there is an extra charge for this. All UK Courier Services are scheduled to arrive on the earliest possible next working day after an order has been placed and confirmed.
As soon as your bike is received in store it will be setup for you. You then will be notified either by telephone or e-mail when your bike is ready for collection. This will be 9:30am - 5:30pm Monday to Saturday.
We use TNT’s express shipping services as they’re a fast, efficient and reliable parcel delivery services for our deliveries.
Bikes are usually despatched on an overnight courier service. As soon as the bike is dispatched you will receive an e-mail with a tracking Nº
Track and trace your delivery with this link
When your order arrives in store and is available for collection, you will receive an email or phone call from the store manager. Please remember to bring along your order number and photo ID.If you have not herd form us at this time it’s not arrived there yet.
If your expected date has past and you haven't received a phone call or email, you will need to contact the store to see if it has arrived. You can get the details for by clicking one of the following links Loughborough,East SheenBristol or Shoreham.
Bikes are usually despatched on an overnight courier service if the bike you ordered is in stock and paid for. We'll call you on the day of despatch to confirm you can take delivery and we can re-arrange for another day if necessary. Saturday delivery is also possible, though there is usually an extra charge for this. TNT’s express delivery is between 8am – 5pm but if you would like a specific time there is an extra charge for this.
There are a number of reasons why you may not have received all of your order.
Before contacting us please check:

The confirmation e-mail to see if all items were ordered.

The despatch email to see if items have been cancelled. Occasionally when we pack an order some of the items may not be available. We don't want to delay the rest of your order so we cancel the out of stock item and despatch the rest. The paperwork for your order will show everything included.

Remove all packaging to confirm the item isn't hidden. Some orders may contain a cardboard wedge or brown paper filler that products may be underneath.

If you have checked all of the above and the item is missing, please contact our Customer Care team.

The Electric Bike Effect

I cycled in this morning and cut half an hour off my commute time. Absolutely adore the bike. Arrived at work bursting with happiness! Thanks hugely it really is a wonderful piece of kit - dare I say it, even better than the hype!! Very satisfied customer.

From Ian in London Kalkhoff Pro Connect S owner

Quality Electric Bikes Supplier

First Class Service

We specialise in providing the best electric bikes and the smartest cycling accessories in the UK. We also offer the most responsive and knowledgeable after sales service.

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Finance Options Available

All our new bikes are available to buy with interest-free finance (typical 0% APR). You can ease the cost of ownership by paying a deposit and choosing one of our finance packages when checking out.

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Book a Test Ride

Sometimes it takes a test ride to understand what an e-bike can do for you. Please visit one of our showrooms or take a test ride with a local Kalkhoff owner who's also a demonstrator

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