These are the terms and conditions on Returning products and How we will refund you for the products which we supply via our website or by telephone or when you purchase goods from our stores.
Track and trace your delivery with this link
If your expected date has past and you haven't received a phone call or email, you will need to contact the store to see if it has arrived. You can get the details for by clicking one of the following links Loughborough,East Sheen, Bristol or Shoreham.
Before contacting us please check:
The confirmation e-mail to see if all items were ordered.
The despatch email to see if items have been cancelled. Occasionally when we pack an order some of the items may not be available. We don't want to delay the rest of your order so we cancel the out of stock item and despatch the rest. The paperwork for your order will show everything included.
Remove all packaging to confirm the item isn't hidden. Some orders may contain a cardboard wedge or brown paper filler that products may be underneath.
If you have checked all of the above and the item is missing, please contact our Customer Care team.
The Electric Bike Effect
I cycled in this morning and cut half an hour off my commute time. Absolutely adore the bike. Arrived at work bursting with happiness! Thanks hugely it really is a wonderful piece of kit - dare I say it, even better than the hype!! Very satisfied customer.
From Ian in London Kalkhoff Pro Connect S owner