The bike: Having purchased a Kalkhoff Aguttu at the beginning of September 2015 for my wife, I have just collected another Aguttu for myself but through the cycle2work scheme. I have looked and test rode various pedlectric cycles both here and during a 3 week holiday in France. This included both Yamaha & Bosch drive units but I found a noticeable difference with the Kalkhoff Impulse drive (sounds very Star trek) I find the gear change "snicks" quietly in place & is very smooth the bike feels solid & well finished.
The Kalkhoff ebikes are by no means cheap, but realistically quality never is. The fact that I have bought two bikes reflects the confidence I have in the bikes, I could have bought cheaper bikes but once I had my test ride I knew I would have regretted any decision not to have gone with the Kalkhoff.
The staff: Both of my purchases were handed by Anthony (store manager Bristol branch) right from my initial visit to look at, and test ride the bikes I felt at ease & no pressure was put on me to buy, in fact I was asked about what I thought the main use of the bike would be & Anthony explained the difference between the bike range.
Once I narrowed my choice down I was offered a test ride, this was not a quick ride around the block but almost an hour long and included a ride up Park St (which is pretty steep) Throughout the time from ordering through to my collection of the bikes I was kept updated by Anthony about progress, I can't fault the service I have received from the Bristol shop.
My advice to anyone who is thinking of purchasing a pedlectric bike is get yourself down to 50Cycles and test ride one and if you have tried others you will feel the Kalkhoff difference. Oh and when riding you will find yourself smiling a lot!