Terms and Conditions

Payment
We accept payment by cash, cheque or credit and debit card. Credit and debit card transactions are managed by HSBC's Secure ePayments system or the Google Checkout system.

We're happy to take your order over the telephone - call 0844 800 5979.

Shipping and Handling
Shipping and handling, where free delivery is not offered, is charged at £35 for delivery to mainland UK addresses. All bikes are currently eligible for free delivery in the mainland UK.

Orders
Once you have placed an order with us, you will receive an email, primarily to confirm your payment method and the items ordered.

Delivery
Once you have placed an order with us we will despatch the item within 5-7 working days if it is in stock . If your item is not in stock, we will inform you of when you can expect delivery.

You will be offered the option to Back-Order the items and should you choose to do this, we will endeavour to give you a true indication of the date upon which you should expect to receive said goods. If we fail to secure the goods you have back ordered within a reasonable (the estimated) time, you will be under no obligation to proceed further with that order. Should you choose to cancel a back ordered item before the expected delivery date, we reserve the right to withhold a reasonable proportion of any deposits already paid.

If you wish to complain
In the event that you feel you need to complain, please contact 50cycles by telephone on 0844 800 5979 or by mail, or email (Customer service email: 50cycles@50cycles.com).

Returns
We want you to be satisfied with any product that you buy from 50cycles Ltd. If, in the unlikely event you are not happy with your purchase, 50cycles Ltd will refund the cost of the product, provided that it is returned in its original packaging, in saleable condition, within seven days.

Warranty

Standard cover free

Kalkhoff bikes and batteries are covered by the manufacturer's own 2-year warranty. Aside from general cycle maintenance, work should be carried out by 50cycles technical team or authorised dealer.

In the case of eZee bikes we agree to provide replacement parts and labour to correct faults covered by the warranty for one year from the date of delivery. This does not cover accidental damage or wear and tear or batteries. If your bike breaks down after 14 days of ownership and needs to come into our repair shop you must return the bicycle to us or bear the cost of the return, unless you have upgraded the warranty by purchasing one of our Extended Warranty products that covers the cost of collection.

The eZee Lithium battery pack is covered by a separate six month warranty.
Kalkhoff's Panasonic battery pack has a two year warranty.

50cycles Kalkhoff Extended Warranties

All Kalkhoff pedelec bikes (the Agattu, Pro Connect and Tasman) are covered by a two-year manufacturer's warranty on both the bicycle and the battery. This means that if a fault develops within that two-year period Kalkhoff agree to supply parts to us in order for us to repair your bike.

The bicycle may need to return to our workshop for some work to commence so we now offer extended cover that includes collection and return of your bicycle as often as is required throughout the warranty period. We also offer an additional year of cover for those who want longer term peace of mind.

Collect and return for 2 years £200

For two years from the date of delivery, if we agree that your bike needs to return to our workshop, we will collect your bicycle and return it to you once the work has been completed.

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Collect and return for 3 years including 1-year warranty extension £300

For three years from the date of delivery, if we agree that your bike needs to return to our workshop, we will collect your bicycle and return it to you once the work has been completed.

This option also extends the warranty cover on the bicycle for one additional year i.e. we will carry the cost of parts supplied by the manufacturer outside their own warranty period. The additional year of cover does not include the battery pack as these are sold with a lifetime of two years. However, your battery pack may remain operationally useful for more than two years.

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50cycles eZee Extended Warranties

2 years Parts & Labour warranty + £100
Our basic warranty upgrade with a one year extension.
We agree to provide replacement parts and pay for labour costs for your bike for an additional year.

2 years warranty + Collect & Return + £150
An extra year of cover with collect and return.
Parts and labour are provided free of charge for an additional year. If your bike breaks down and needs to come into our repair shop, we agree to collect, repair and return it to you as soon as possible (only available in the mainland UK).

2 years warranty + Collect & Return + Courtesy Bike + £200
Extended cover for owners who rely on their electric bike. An extra year of cover with collect and return, plus use of courtesy bike.
Parts and labour are provided free of charge for an additional year. If your bike breaks down, we agree to collect it, repair and return it to you, and to leave you with an equivalent courtesy bike while your own bike is in the workshop (only available in the mainland UK).

You must notify us of any change in address or contact details so that we can provide the best service to you. Warranties cover manufacturing faults and defects but not damage caused by wear and tear, crashing or abuse. Please keep original packaging, paperwork and your proof of purchase.

If you suspect something is wrong with your bike, please contact us immediately as further use may aggravate the situation. All claims must be made by notifying 50cycles Ltd by telephone on 01509 266165, in writing or through the online fault report form at http://www.50cycles.com/report.php

(1) Definitions

In this warranty the following terms shall have the following meanings:

50cycles Shall mean 50cycles Limited
50cycles Product Shall mean the 50cycles Product
Warranty Period Shall mean a period of one year commencing on the original date of purchase as new
Extended Warranty Period Shall mean the period of the 50cycles Extended Warranty, commencing on the first or other anniversary of the original date of purchase as new, for the period purchased
Warranty Scheme Shall mean the Warranty Scheme applicable to the 50cycles Product in accordance with the terms and conditions contained in the warranty document.

(2) General

50cycles Extended Warranty is an extension of your original warranty and does not affect your rights under the National Warranty Scheme. Terms and Conditions of the National Warranty Scheme still apply for 50cycles Extended Warranty except where specifically excluded below. 50cycles Extended Warranty commences upon the anniversary of the original date of purchase of the Product, and must be contiguous. 50cycles Extended Warranty purchase, registration and activation must be completed before any Warranty or Extended Warranty has expired. The terms and conditions of 50cycles Warranty for the 50cycles Product and any supplementary information on 50cycles Extended Warranty (including products covered and maximum period of 50cycles Extended Warranty) can be viewed on www.50cycles.com/warrantyupgrade.shtml .

(3) Warranty

During the Extended Warranty Period 50cycles will, at its discretion, repair or replace any defects in the 50cycles Product free of charge. Repair, parts or replacement of the 50cycles Product will be furnished either on an pickup and return basis or on-site repair depending on product type, and will be either new or refurbished to be functionally equivalent to new. The warranty in respect of a repaired or replaced item shall be for the remainder of the Extended Warranty Period. All original items replaced in the performance of services shall become the property of 50cycles and the new or replacement parts will become the property of the Customer. The method of service will be as described in the original warranty statement provided with the Product. 50cycles makes no representation or warranty that the Product will operate uninterrupted or error free. In addition to the exclusions listed in paragraph 3 of the Warranty Scheme, the following special conditions apply to the Extended Warranty:

a. cover applies only to UK specification Product purchased in UK / Eire

b. service only covers the UK and Eire

c. warranty covers frame, motor, controller, wheels, brake handles and mechanism, battery indicator, cabling, throttle, crank, pedals. Gears are covered by Shimano's own warranty. The battery supplied with eZee's electric bikes is covered by a six month warranty. Kalkhoff's Panasonic batter pack has a two year warranty . Free accessories and consumables such as the cycle computer, lighting system and bulbs, luggage rack and bungees, kick stand and tyres, spokes etc. are not covered by the original warranty or any extension.

d. 50cycles Extended Warranty must be activated within 3 months of purchase date.

e. defects reported outside of the Extended Warranty Period are excluded. Services performed by 50cycles in rectifying damage or defect caused as a result of any excluded conditions shall be subject to additional charges for labour, transportation, and parts.

(4) Force Majeure

50cyles shall not be liable for any failure in service as a result of 50cycles, or 50cycles' agents employees or contractors being delayed, prevented or hindered in the performance of its obligations under this 50cycles Extended Warranty by reason of any circumstances beyond its reasonable control. Such circumstances include, but are not limited to fire, flood, Act of God, and civil disorder.

(5) Extended Warranty Claim Requirements

Customer claims made pursuant to this Extended Warranty must conform to the following requirements: a. The Customer must contact the Warranty Centre to make arrangements for Warranty Service. b. The Customer must provide proof of activated Extended Warranty. c. The Customer must provide a clear fault description and carry out diagnostics as advised. d. The Customer must comply with any reasonable instructions for service.

(6) Disclaimers

50cycles shall not be liable for any indirect, incidental, special or consequential damages losses or expenses (including without limitation lost profits, loss of use or loss of data, goodwill, reputation or lost business) arising directly or indirectly, from the purchase use or sale of the Product, whether or not 50cycles was advised or aware of the possibility of such damages, losses or expenses. With the exception of 50cycles's liability which cannot be excluded or limited by law, 50cycles's liability to the Customer under the Extended Warranty shall not exceed the price paid by the Customer for the Product. Subject to the warranty in Paragraph 3, all conditions, warranties and terms implied by statute or otherwise are hereby excluded to the maximum extent permissible by law. The above warranty does not affect the statutory consumer rights of the Customer.

PLEASE REMEMBER TO INCLUDE A COPY OF YOUR ORIGINAL SALES RECEIPT AND YOUR FULL CONTACT DETAILS ETC.