50cycles Ltd Terms and Conditions of Sale

Payment
We accept payment by cash, cheque or credit and debit card. Credit and debit card transactions are managed by HSBC's Secure ePayments system. We also offer finance packages for all our bikes.

You can order through our website www.50cycles.com or by calling 0844 800 5979 or +44 203 355 8850 if outside the UK

Shipping and Handling
All bikes and accessories are currently eligible for free delivery in the mainland UK. Different rates apply for overseas shipping.

Orders
Once you have placed an order with us, you will receive an email, primarily to confirm your payment method and the items ordered.

Specification
The manufacturer may change the specification of certain components at any time. Published specifications for all bicycles are as accurate as possible, but there may be minor variations on the published specification if necessary.

Delivery
Once you have placed an order with us we will despatch the item within 5-7 working days if it is in stock . If your item is not in stock, we will inform you of when you can expect delivery. Next day delivery is available on some items, where stated, if the item is ordered before 1pm.

You will be offered the option to Back-Order the items and should you choose to do this, we will endeavour to give you a true indication of the date upon which you should expect to receive said goods. If we fail to secure the goods you have back ordered within a reasonable (the estimated) time, you will be under no obligation to proceed further with that order. Should you choose to cancel a back ordered item before the expected delivery date, we reserve the right to withhold a reasonable proportion of any deposits already paid.

If you wish to complain
In the event that you feel you need to complain, please contact 50cycles by mail, or email (Customer service email: 50cycles@50cycles.com).

Returns
We want you to be satisfied with any product that you buy from 50cycles Ltd. If, in the unlikely event you are not happy with your purchase, 50cycles Ltd will refund the cost of the product less delivery and collection costs at our discretion, provided that it is returned with a completed Returns Form unused, in its original packaging and in saleable condition, within seven days. Helmets cannot be accepted for return unless in perfect, unworn, saleable condition (e.g. self-adhesive fitting pads not fitted) and in original packaging, within 7 days of delivery (14 days for international customers).

Warranty

Standard cover free

Kalkhoff bikes and batteries are covered by the manufacturer's own 2-year warranty. Aside from general cycle maintenance, any work to the motor should be carried out by 50cycles technical team or authorised dealer. Kalkhoff's Panasonic battery pack has a two year warranty.

50cycles Kalkhoff Extended Warranties

All Kalkhoff pedelec bikes (the Agattu, Pro Connect and Tasman) are covered by a two-year manufacturer's warranty on both the bicycle and the battery. This means that if a fault develops within that two-year period Kalkhoff agree to supply parts to us in order for us to repair your bike.

The Panasonic system is time-tested and exceedingly reliable, but if the bicycle needs to return to our workshop for work on the motor or control system, we now offer extended cover that includes collection and return of your bicycle as often as is required throughout the warranty period. We also offer an additional year of cover for those who want longer term peace of mind.

You must notify us of any change in address or contact details so that we can provide the best service to you. Warranties cover manufacturing faults and defects but not damage caused by wear and tear, accidents or abuse. Please keep original packaging, paperwork and your proof of purchase.

If you suspect something is wrong with your bike, please contact us immediately as further use may aggravate the situation. All claims must be made by notifying 50cycles Ltd by telephone on 0844 800 5979, or by email

(1) Definitions

In this warranty the following terms shall have the following meanings:

50cycles Shall mean 50cycles Limited
50cycles Product Shall mean the 50cycles Product
Warranty Period Shall mean a period of one year commencing on the original date of purchase as new
Extended Warranty Period Shall mean the period of the 50cycles Extended Warranty, commencing on the first or other anniversary of the original date of purchase as new, for the period purchased
Warranty Scheme Shall mean the Warranty Scheme applicable to the 50cycles Product in accordance with the terms and conditions contained in the warranty document.

(2) General

50cycles Extended Warranty is an extension of your original warranty and does not affect your rights under the National Warranty Scheme. Terms and Conditions of the National Warranty Scheme still apply for 50cycles Extended Warranty except where specifically excluded below. 50cycles Extended Warranty commences upon the anniversary of the original date of purchase of the Product, and must be contiguous. 50cycles Extended Warranty purchase, registration and activation must be completed before any Warranty or Extended Warranty has expired. The terms and conditions of 50cycles Warranty for the 50cycles Product and any supplementary information on 50cycles Extended Warranty (including products covered and maximum period of 50cycles Extended Warranty) can be viewed here .

(3) Warranty

During the Extended Warranty Period 50cycles will, at its discretion, repair or replace any defects in the 50cycles Product free of charge. Repair, parts or replacement of the 50cycles Product will be furnished either on an pickup and return basis or on-site repair depending on product type, and will be either new or refurbished to be functionally equivalent to new. The warranty in respect of a repaired or replaced item shall be for the remainder of the Extended Warranty Period. All original items replaced in the performance of services shall become the property of 50cycles and the new or replacement parts will become the property of the Customer. The method of service will be as described in the original warranty statement provided with the Product. 50cycles makes no representation or warranty that the Product will operate uninterrupted or error free. In addition to the exclusions listed in paragraph 3 of the Warranty Scheme, the following special conditions apply to the Extended Warranty:

a. cover applies only to UK specification Product purchased in UK

b. service only covers the UK

c. warranty covers frame, motor, controller, wheels, brake handles and mechanism, battery indicator, cabling, throttle, crank, pedals. Gears are covered by Shimano's own warranty. Kalkhoff's Panasonic battery pack has a two year warranty . Free accessories and consumables such as the cycle computer, lighting system and bulbs, luggage rack and bungees, kick stand and tyres, spokes etc. are not covered by the original warranty or any extension.

d. 50cycles Extended Warranty must be activated within 3 months of purchase date.

e. defects reported outside of the Extended Warranty Period are excluded. Services performed by 50cycles in rectifying damage or defect caused as a result of any excluded conditions shall be subject to additional charges for labour, transportation, and parts.

(4) Force Majeure

50cyles shall not be liable for any failure in service as a result of 50cycles, or 50cycles' agents employees or contractors being delayed, prevented or hindered in the performance of its obligations under this 50cycles Extended Warranty by reason of any circumstances beyond its reasonable control. Such circumstances include, but are not limited to fire, flood, Act of God, and civil disorder.

(5) Extended Warranty Claim Requirements

Customer claims made pursuant to this Extended Warranty must conform to the following requirements: a. The Customer must contact the Warranty Centre to make arrangements for Warranty Service. b. The Customer must provide proof of activated Extended Warranty. c. The Customer must provide a clear fault description and carry out diagnostics as advised. d. The Customer must comply with any reasonable instructions for service.

(6) Disclaimers

50cycles shall not be liable for any indirect, incidental, special or consequential damages losses or expenses (including without limitation lost profits, loss of use or loss of data, goodwill, reputation or lost business) arising directly or indirectly, from the purchase use or sale of the Product, whether or not 50cycles was advised or aware of the possibility of such damages, losses or expenses. With the exception of 50cycles's liability which cannot be excluded or limited by law, 50cycles's liability to the Customer under the Extended Warranty shall not exceed the price paid by the Customer for the Product. Subject to the warranty in Paragraph 3, all conditions, warranties and terms implied by statute or otherwise are hereby excluded to the maximum extent permissible by law. The above warranty does not affect the statutory consumer rights of the Customer.

PLEASE REMEMBER TO INCLUDE A COPY OF YOUR ORIGINAL SALES RECEIPT AND YOUR FULL CONTACT DETAILS ETC.