Help & Support
Welcome to our Customer Care, what can we help you with today?
Popular topics people ask us.
What size bike for me?
The bike industry has different ways of sizing, Road & Trecking bikes from Mountain bikes. We've bought the sizes together into two separate standardized sizing charts that are by no means perfect.
Road and Trekking bike sizes
Mountain bike sizes
How can I track my order?
Bikes are usually despatched on an overnight courier service. As soon as the bike is dispatched you will receive an e-mail with a tracking Nº
Track and trace your delivery with this link to TNT
What does an electric bike weigh?
The weight varies from model to model and between sizes, but they weigh between 22kg and 25kg including battery. The batteries themselves weigh 3 to 3.5kgs depending on the capacity.
How long do the batteries last?
The batteries on most of our models are rated to give 1,100 full charge cycles before the battery is depleted to a 60% capacity level. A full charge cycle is from empty to full, so if you partially charge your battery after a short ride, it will take several such charges to count as one full charge cycle. e.g. if you regularly charge when the battery still has around 80% left in it, five 5 such charges (topping up the remaining 20%) will count as a full charge.
Modern E-bike batteries are very advanced with new technological advantages like the electronics inside the battery go to sleep when not in use, preventing the battery discharging in storage, which can irreparably damage other batteries.
Can I return an item that has been used?
If you have purchased an item, unfortunately, we cannot accept returns outside our returns policy. If you have placed the order with 50cycles we will only accept items to be returned in an unused, resalable condition when you return them.
What pressure should the tyres be inflated to?
The maximum tyre pressure for most models is 65psi, but Road and Trecking e-bikes can be pumped up between 40-60 psi. Whereas E-MTB's are more like 20 psi. Normally the tyre pressure guidelines are usually found on the tyre's sidewall.